GoTo Player Support

Need help? Email support@gotoplayer.app and include your device model, Android version and app version.

GoTo Player is a media player only. It does not include channels, playlists or subscriptions. For problems with your content source, contact the service you use.

Getting started

• Provider login: enter the server URL, username and password from your provider, then tap Enter GoTo Player.
• Playlist: tap Connect a playlist URL instead and paste your M3U link.
• Just looking? Tap Explore offline demo to try the app with a fictional sample library.

Beta testers

• Join the tester group with the Google account on your Android device.
• Open the testing page and tap Become a tester.
• Install from Google Play and keep the app installed for at least 14 days.
• Send feedback to support@gotoplayer.app or through Google Play's testing feedback.

Common questions

Nothing loads after login. Check the server URL (including http:// or https:// and the port), your username and password, and that your subscription with the provider is active.

Video won't play. Try another title to see whether the problem is the source, check your internet connection, and try switching the player's video or audio track.

Where are my downloads? Open the Downloads section in the app. Downloads are stored on your device and can be removed from there.

How do I delete my data? Remove the profile in the app, or clear GoTo Player's storage in Android Settings → Apps. See the privacy policy.